Privacy Policy

This Privacy Policy explains how Sales Centri AI LLC ("Sales Centri", "we", "us") collects, uses, discloses, and safeguards personal information when you use our websites, products, and services (collectively, the "Services").

1. Information We Collect

• Account and Contact Information: name, email address, phone, company, role, and credentials you provide during signup, demos, or support interactions.
• Usage Data: log data, IP address, device identifiers, browser type, pages visited, and interactions with our Services.
• Payment and Billing: billing address, transaction details (processed by trusted third-party processors; we do not store full payment card numbers).
• Customer Content: data you upload or generate when using our Services.

2. How We Use Information

• Provide, operate, and improve the Services
• Personalize features and recommendations
• Communicate with you about updates, security, and support
• Process payments and fulfill transactions
• Detect, prevent, and investigate fraud, abuse, or security incidents
• Comply with legal obligations and enforce our Terms

3. Legal Bases for Processing (EEA/UK)

We process personal data based on consent, contract necessity, legitimate interests (e.g., product improvement, security), and legal obligations.

4. Sharing and Disclosure

• Service Providers: we share data with vendors who perform services on our behalf (e.g., hosting, analytics, support, payments) under confidentiality and data protection obligations.
• Legal and Safety: to comply with law or protect rights, property, and safety.
• Business Transfers: in connection with mergers, acquisitions, or asset sales.

5. International Transfers

We may transfer, store, and process information in countries outside your own. Where required, we use appropriate safeguards such as Standard Contractual Clauses.

6. Data Retention

We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights

• Access, correction, deletion, and portability
• Object to or restrict processing where applicable
• Withdraw consent at any time where processing is based on consent

To exercise your rights, contact us at [email protected].

8. Security

We employ technical and organizational measures appropriate to the risk, including encryption in transit and at rest, access controls, and regular security assessments. Learn more on our Trust & Compliance page.

9. Cookies and Tracking

We use cookies and similar technologies. See our Cookie Policy for details.

10. Children's Privacy

Our Services are not intended for children under 16. We do not knowingly collect personal information from children under 16.

11. Changes to This Policy

We may update this Privacy Policy. We will notify you of material changes via email or in-app notification.

12. Contact Us

Questions about this Privacy Policy? Contact us at [email protected] or by mail at our corporate address.